Post Author: Mic Johnson, talking about whether LinkedIn filters what people see if they don’t have paid LinkedIn accounts.
I post status updates to LinkedIn a few times a week and have for years. Sometimes it’s a blog post from Blue Gurus or MJMeetings. Sometimes it’s a #micnugget. Sometimes it’s a question. Sometimes I’m sharing content from my connections or other people/companies I follow.
The other day I got to thinking how it seemed like the level of engagement I’d been getting (LIKEs, comments, views, etc.) seemed to be less and less over time, regardless of what I posted.
Now I’m not saying every one of my status updates is life-changing content, but I’ve become accustomed to a certain amount of engagement/interest in things I choose to share.
I recently downgraded from a paid LinkedIn account (I just wasn’t using the features enough to justify the monthly expense) to the free LinkedIn account, and I wondered to myself…”Is LinkedIn filtering what people see from me because I don’t have a paid account anymore?”
I posted the following status update (click the link or the image if you want to see the actual post on LinkedIn):
I also emailed LinkedIn Customer Service and asked them if they filtered things based on whether a person had a paid account or not. To their credit, they got back to me quickly, even it was with a response that didn’t really answer my question…a non-answer answer, if you will:
“Hi Mic, Thank you for reaching out about your post. The feeds of your connections are personalized for them based on people they follow, their connections, and their engagement on LinkedIn. The more engaging and relevant your post is, the more likely it is to appear in their feeds. We work to keep the platform focused on discussions relating to professional interests and activities. Content that doesn’t appear to relate to these topics may not reach a wide audience. Lastly, any content that doesn’t comply with LinkedIn’s User Agreement
(https://www.linkedin.com/legal/user-agreement ) and Professional Community Guidelines (https://www.linkedin.com/help/linkedin/answer/34593 ) may be subject to removal. However, if this is not the case, please provide the URL of the post you are referring to so we can check further. I would look forward to hearing from you Regards, Pooja LinkedIn Consumer Specialist”
Finally, I tagged LinkedIn CEO Jeff Weiner on the post hoping that he might chime in and provide a little rationale. I’m still waiting on that.
Unfortunately, while this experiment was fun and will probably keep going as the status update continues to get LIKEs and views, I find myself feeling almost as confused as I was when I first wondered about whether LinkedIn was “pay to play”.
LinkedIn Customer Service really didn’t answer the question.
Jeff Weiner didn’t answer the question.
And so I guess we may never know.
LinkedIn (and Facebook and other social platforms) always change things and are always fine tuning things…and most of the time they’re not good (intentionally or not) about letting the users know what changed or why. It’s one of the most frustrating things for me about how these companies run their platforms.
In the end, my instincts tell me if you’re giving money to LinkedIn via a paid account, then your status updates and other content you post on their site will probably get more love than those of us who have a free account.
I just wish LinkedIn would have answered the question.
Maybe if I get a paid account again, they will.
Will definitely work with Jason again, and recommend their services to anyone who asks.
Working with Jason Terry at Blue Gurus was a straight-forward and incredibly simple process. Jason, being a consummate professional, walked me through the process and within a very short and painless period of time he had a product for me that was better than I ever expected. His attention to detail and fluid communication was top notch.
vCISO Suller Technology